BPM Library

How To Say No And Still Be Liked
By Michael Lee

We've all been in this situation. Somebody asks us to do him or her a favor and, though there are a gazillion other things we should do first, we find it difficult to turn the other person down because he or she has done us a favor in the past, or is a close friend or a family member. The concept of gratitude prevails and we find ourselves trapped in something we really didn't know why we committed to. We can sometimes be so worried at causing disappointment in other people, often at the expense of our own activities and interests.

Frankly, knowing how to say 'no' requires skill. Others might say that it shouldn't be hard to do. But, let's face it. We live as social beings and acceptance often occupies the number one spot in the list of virtues we want to achieve. Despite this, there are actually ways we can circumvent this difficulty. Subliminal persuasion is one way. Here are five more friendly, pain-free and reasonable ways to say 'no'.

1. Say 'no'; then show what the other person has to do to get a 'yes'

For example: An employee is asking you for a raise but you hesitate to do so because lately he's been skipping work and picking arguments with co-workers. Yet, he looks like he really needs it and has been working for your company for three years now. You want to give him a raise, but his recent behavior is a little disappointing. How do you say 'no'?

Tell him that you can't approve a raise right now, but will do so once you see an improvement in his work ethic. You can say, "I understand your need for a salary increase, but in order for me to implement that, we'll have to work on strengthening your work habits. Now, let's see how we can make that happen…"

2. Make it impersonal.

Make it sound like saying 'no' was a matter of circumstance, not of choice. An example of this is: "We've just paid our mortgage and my daughter is going off to college in two weeks. I won't be able to lend you money."

3. Say 'no' in a way that will make the other person say 'no' to himself or herself

Instead of saying 'no', teach the other person to say 'yes' to what you want. Do this subtly, of course. For instance, your fashion conscious sister wants to get a pink iPod while you want a blue one. You can tell her that while pink is a cute color, it's more difficult to match with her clothes. Once you level with her and link what you want with what interests her, she'll give in and agree with you.

4. Say you want to say 'yes', but…

Like tip number two, make it sound like you had no choice but to turn the other person down. This way, the relationship remains intact and no one gets hurt. Just don't involve other people, like blame your saying 'no' to somebody else, as this could result in conflict and ill feelings.

5. Say it nicely.

You're giving negative news, so you might as well do it nicely. Let the other person down easy to avoid misunderstandings. It's the least you can for the disappointed. People tend to be more accepting of bad news if it's brought in a polite and sympathetic manner.

About the Author:

Michael Lee is the author of the highly-acclaimed How To Be An Expert Persuader... In 20 Days or Less. This power-packed course reveals mind-altering persuasion secrets to turbocharge your earnings, win lots of friends, captivate the opposite sex, and make anyone subconsciously like and trust you. If you want to easily and quickly persuade anyone to eagerly do anything you want, go to http://www.20daypersuasion.com now! Special surprise gift awaits you.

Persuasion Tips To Help You Reach Your Goals
By Michael Lee

Having exceptional persuasion skills is one of the most essential abilities to possess in today's fast-paced society. We need the support and cooperation of other people to help us in our goal setting efforts. The saying "No man is an island" is an undeniable truth.

Here are some hot tips to effectively influence and persuade anyone you desire.

1) Be Nice and Friendly.

Smile to brighten up the day. Make a sincere compliment to encourage and raise their spirits. Simple little things like these count a lot.

Make them feel that whenever they need support or just someone who can give them guidance, you'll always be there to lend a hand. They would tend to be more receptive to people that they trust and respect.

If you want to ask your boss a favor, do everything you can to please him. Overdeliver and exceed his expectations. Soon, he will notice your efforts and can easily be receptive to your persuasion efforts.
expert persuader

"Discover the Most Powerful Insider Secrets to Easily Persuade Anyone.. Guaranteed!"

Click Here for Details

2) Enter their world.

You must understand the situation according to their point of view. Set aside your personal interests and focus on them.

Just pretend that if you are them, what would you do? What would be your suggestion? Then take the appropriate action that would be beneficial to them.

Copy them. Observe how they act, how they speak, and how they think. If they rub their hands while they talk to you, act like them. If they speak at a clear and slow pace, try to do the same thing. This is called mirroring.

In due time, the people you're mirroring will subconsciously feel more comfortable with you. It's as if they see themselves in you.

However, you must proceed with caution. Mirroring is different from mimicry. Do not let them be aware that you are copying them. They might interpret it as mockery and you'll just get into hot water.

3) Provide them with undeniable proof or evidence.

Explain to them how your ideas or opinions could be the most effective methods to implement. Show them undeniable proof that you have the best product by way of testimonials, before and after scenarios, and detailed comparisons against your competitors. Just make sure that all your claims are true and verifiable. Always maintain a good reputation.

4) Satisfy their existing needs and wants.

People are self-centered. They are initially concerned with their own well-being before others. If you can prove that your proposal will provide more advantages to them than to your own, then they will probably accept it.

If you could concentrate more on their interests, desires, needs, and expectations, then you would satisfy their cravings for attention. Moreover, it would show that you really care about them. Mutual trust and respect would be established.

This is the most important thing to remember when persuading anyone. No matter how close you are to becoming like them or how compelling your evidence is, if it does not satisfy the "What's In It For Me?" test, your persuasion endeavors will not produce satisfactory results. Always bear in mind how they will benefit from your actions.

About the Author:

Michael Lee is the author of the highly-acclaimed How To Be An Expert Persuader... In 20 Days or Less. This power-packed course reveals mind-altering persuasion secrets to turbocharge your earnings, win lots of friends, captivate the opposite sex, and make anyone subconsciously like and trust you. If you want to easily and quickly persuade anyone to eagerly do anything you want, go to http://www.20daypersuasion.com now! Special surprise gift awaits you.

1. Definability: It must have clearly defined boundaries, input and output.

2. Order: It must consist of activities that are ordered according to their position in time and space.

3. Customer: There must be a recipient of the process' outcome, a customer.

4. Value-adding: The transformation taking place within the process must add value to the recipient, either upstream or downstream.

5. Embeddedness: A process can not exist in itself, it must be embedded in an organizational structure.

6. Cross-functionality: A process regularly can, but not necessarily must, span several functions.

There are three types of BP:

Management processes - the processes that govern the operation of a system
- Corporate Governance
- Strategic management

Operational processes - processes that constitute the core business and create the primary value stream
- Purchasing
- Manufacturing
- Marketing
- Sales

Supporting processes - support the core processes
- Accounting
- Recruitment
- Technical support

Design Document - The document that describes the how of the project. The steps to make the project happen

Project Notebook - the document that records events that take place during the project

Functional Requirements Specification - The document that details the what of the project and describes the system

Business Requirements Specification - The primary BA deliverable providing the why of the project

International Institute of Business Analysis
International Institute of Business Analysis (IIBA) is the leading international, professional association for business analysts and the business analysis profession, offering the Business Analysis Body of Knowledge (BABOK) and Certified Business Analysis Professional (CBAP) designation.

Online Testing FAQ

Business Certificate Programs – Boston University Corporate Education Center
Boston University offers seminars and certificate programs in management, supervisory skills, project management, information technology, and more.

B2T Training Exams : The B2T Training Catalog
The B2T Training Catalog : B2T Training Exams - Core Course Study Guides B2T Training Exams IIBA CBAP Prep Study Guide Requirements Template Roadmap ecommerce, open source, shop, online shopping

Certified Business Analyst Professional
Find out what is required to get the CBAP, a certification for business analysts.

Masters Certificate in Business Analysis University of Victoria

Certifications - Business Analysis - CBAP Business Analysis - BA Certification Ottawa
CBAP Business Analysis - BA Certification in Ottawa

PmCentersUSA
All types of training page

PMCentersUSA - Online Education

University of California Irvine Extension BA Certificates

UBC Certificate in Business Analysis

Requirements Testing - An ambiguity check, a peer review, and an assumptions check are examples of this task

Ambiguity - When the communication of requirements lacks clarity or is not fully understood

Lack of Feasibility - When corporate resources will not support the scope or magnitude of the project

Questioning Technique - Asking open-ended questions and listening to the response.

Completeness Testing - Establishing agreement with the customer as to when the requirements process is finished.

Requirements Analysis - Evaluating what was learned during the information collection step and diagramming processes to assess requirements.

How versus What error - Attempting to describe the solution prematurely.