BPM Library

The blog includes information from the materials that I meet during my career. It is a collection of information about methods and library sources for professionals in the IT Business Analysis sector.

How to make a success checklist during the launch pad phase of a BPM project

Ask the stakeholders the flowing question and write the answers. They will be a very good success checklist.

It is six weeks after the completion of the project and you are sitting back at home in front of the fireplace having a red wine and reflecting on the project. You decide that it has been outstandingly successful. Why?

Conversation Blunders and How to Avoid Them
By Michael Lee

The major blunders in our conversations are, naturally, the violation of the general principles of communication. Such include talking about topics that are considered taboo, talking behind somebody else's back, and basing stories on exaggerations, or worse, lies.

However, these are not the only blocks we can stumble on when we engage in conversations with other people. There are so-called mechanical blunders, as well, which often result from not thinking seriously about what we are talking about, carelessness, or not keeping a close eye on our own conversation techniques.

Below are some of the most common technical conversation blunders.

Blunder 1: Using pet words regardless of their suitability to the topic or the situation

There are people who call everything they like 'fabulous', 'cute', or 'darling', and call things they don't like 'weird', 'dull', or 'lousy'. There are appropriate words to describe certain things. A building is not cute; a movie cannot be ghastly; a book cannot be weird; a restaurant cannot be a darling. Use words properly. Also, if you are one of these people who use pet words a lot, try to reduce their usage to a minimum. Be aware of the things that are coming out of your mouth. It can be very annoying.

Blunder 2: Using big words inappropriately

You've encountered people like this already - those who like using superfluous terms and phrases (probably to make a good impression). There also are those who seem to enjoy using words like 'basically', 'actually', 'so to speak', 'you know', etc. Get them out of your system. Not only are they unnecessary, they're also time and effort wasting.

Blunder 3: Exaggerating

A lot of us are guilty of this. We tend to introduce our stories with "Let me tell you about the weirdest thing I've ever experienced" or "This is the most amazing thing I've ever seen." While these kinds of statements are subjective and you are entitled to them, you should also think about the other person in the conversation. It might not be so for him or her, and by being so, the momentum you tried to create did not have the effect you were expecting. Get real.

Blunder 4: Getting too personal

You don't need to dish out all the dirt about your life just to get attention at a party. People will naturally listen to you if you make sense, not because you're giving fodder for gossip. Telling too much about yourself is like baring your soul to a group of strangers. It's okay to be real about your feelings, but it's awkward to get too revealing, because you don't know how other people will react to your stories. It could lead you to your undoing and you have no one to blame but yourself.

Blunder 5: Too much slang.

If you're conversing in English, use proper English. Don't bastardize the language and pepper it with slang. You can only use slang if the people around you speak the same way. But if you're in a group with people of diverse backgrounds and interests, slang is not appropriate. Speak in a manner that is understood by all to avoid possible conflict.

Proper style of communication can enhance your relationships, boost self-esteem, and help you achieve lifelong success. On the other hand, continuous use of conversation blunders may hinder you from attaining your goals; so be very careful and aware of every word coming out of your mouth.

About the Author:

Michael Lee is the author of the highly-acclaimed How To Be An Expert Persuader... In 20 Days or Less. This power-packed course reveals mind-altering persuasion secrets to turbocharge your earnings, win lots of friends, captivate the opposite sex, and make anyone subconsciously like and trust you. If you want to easily and quickly persuade anyone to eagerly do anything you want, go to http://www.20daypersuasion.com now!

How To Say No And Still Be Liked
By Michael Lee

We've all been in this situation. Somebody asks us to do him or her a favor and, though there are a gazillion other things we should do first, we find it difficult to turn the other person down because he or she has done us a favor in the past, or is a close friend or a family member. The concept of gratitude prevails and we find ourselves trapped in something we really didn't know why we committed to. We can sometimes be so worried at causing disappointment in other people, often at the expense of our own activities and interests.

Frankly, knowing how to say 'no' requires skill. Others might say that it shouldn't be hard to do. But, let's face it. We live as social beings and acceptance often occupies the number one spot in the list of virtues we want to achieve. Despite this, there are actually ways we can circumvent this difficulty. Subliminal persuasion is one way. Here are five more friendly, pain-free and reasonable ways to say 'no'.

1. Say 'no'; then show what the other person has to do to get a 'yes'

For example: An employee is asking you for a raise but you hesitate to do so because lately he's been skipping work and picking arguments with co-workers. Yet, he looks like he really needs it and has been working for your company for three years now. You want to give him a raise, but his recent behavior is a little disappointing. How do you say 'no'?

Tell him that you can't approve a raise right now, but will do so once you see an improvement in his work ethic. You can say, "I understand your need for a salary increase, but in order for me to implement that, we'll have to work on strengthening your work habits. Now, let's see how we can make that happen…"

2. Make it impersonal.

Make it sound like saying 'no' was a matter of circumstance, not of choice. An example of this is: "We've just paid our mortgage and my daughter is going off to college in two weeks. I won't be able to lend you money."

3. Say 'no' in a way that will make the other person say 'no' to himself or herself


Instead of saying 'no', teach the other person to say 'yes' to what you want. Do this subtly, of course. For instance, your fashion conscious sister wants to get a pink iPod while you want a blue one. You can tell her that while pink is a cute color, it's more difficult to match with her clothes. Once you level with her and link what you want with what interests her, she'll give in and agree with you.

4. Say you want to say 'yes', but…


Like tip number two, make it sound like you had no choice but to turn the other person down. This way, the relationship remains intact and no one gets hurt. Just don't involve other people, like blame your saying 'no' to somebody else, as this could result in conflict and ill feelings.

5. Say it nicely.

You're giving negative news, so you might as well do it nicely. Let the other person down easy to avoid misunderstandings. It's the least you can for the disappointed. People tend to be more accepting of bad news if it's brought in a polite and sympathetic manner.

About the Author:

Michael Lee is the author of the highly-acclaimed How To Be An Expert Persuader... In 20 Days or Less. This power-packed course reveals mind-altering persuasion secrets to turbocharge your earnings, win lots of friends, captivate the opposite sex, and make anyone subconsciously like and trust you. If you want to easily and quickly persuade anyone to eagerly do anything you want, go to http://www.20daypersuasion.com now! Special surprise gift awaits you.

Persuasion Tips To Help You Reach Your Goals
By Michael Lee

Having exceptional persuasion skills is one of the most essential abilities to possess in today's fast-paced society. We need the support and cooperation of other people to help us in our goal setting efforts. The saying "No man is an island" is an undeniable truth.

Here are some hot tips to effectively influence and persuade anyone you desire.

1) Be Nice and Friendly.

Smile to brighten up the day. Make a sincere compliment to encourage and raise their spirits. Simple little things like these count a lot.

Make them feel that whenever they need support or just someone who can give them guidance, you'll always be there to lend a hand. They would tend to be more receptive to people that they trust and respect.

If you want to ask your boss a favor, do everything you can to please him. Overdeliver and exceed his expectations. Soon, he will notice your efforts and can easily be receptive to your persuasion efforts.
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2) Enter their world.

You must understand the situation according to their point of view. Set aside your personal interests and focus on them.

Just pretend that if you are them, what would you do? What would be your suggestion? Then take the appropriate action that would be beneficial to them.

Copy them. Observe how they act, how they speak, and how they think. If they rub their hands while they talk to you, act like them. If they speak at a clear and slow pace, try to do the same thing. This is called mirroring.

In due time, the people you're mirroring will subconsciously feel more comfortable with you. It's as if they see themselves in you.

However, you must proceed with caution. Mirroring is different from mimicry. Do not let them be aware that you are copying them. They might interpret it as mockery and you'll just get into hot water.

3) Provide them with undeniable proof or evidence.


Explain to them how your ideas or opinions could be the most effective methods to implement. Show them undeniable proof that you have the best product by way of testimonials, before and after scenarios, and detailed comparisons against your competitors. Just make sure that all your claims are true and verifiable. Always maintain a good reputation.

4) Satisfy their existing needs and wants.

People are self-centered. They are initially concerned with their own well-being before others. If you can prove that your proposal will provide more advantages to them than to your own, then they will probably accept it.

If you could concentrate more on their interests, desires, needs, and expectations, then you would satisfy their cravings for attention. Moreover, it would show that you really care about them. Mutual trust and respect would be established.

This is the most important thing to remember when persuading anyone. No matter how close you are to becoming like them or how compelling your evidence is, if it does not satisfy the "What's In It For Me?" test, your persuasion endeavors will not produce satisfactory results. Always bear in mind how they will benefit from your actions.

About the Author:

Michael Lee is the author of the highly-acclaimed How To Be An Expert Persuader... In 20 Days or Less. This power-packed course reveals mind-altering persuasion secrets to turbocharge your earnings, win lots of friends, captivate the opposite sex, and make anyone subconsciously like and trust you. If you want to easily and quickly persuade anyone to eagerly do anything you want, go to http://www.20daypersuasion.com now! Special surprise gift awaits you.