BPM Library

The answers of the following questions have to be gathered before the process design.

• What action initiates the process?

• What tasks must be performed to complete the process? In what order must these tasks
be performed?

• Which individuals within the organization will be involved? What roles will they be
taking in the process?

• What information needs to be gathered during the course of the process? What
information should be shared among participants?

• What are the possible outcomes? Does the procedure flow in a step-by-step manner from
start to finish, or are there alternative paths to be taken into consideration? Are actions
taken sequentially or in parallel?